Project Portfolio
Real-world Salesforce implementations delivering measurable business outcomes.
31+
Projects Completed
4.9/5
Average Client Rating on Fiverr
4 Apps
Published on AppExchange
Healthcare Customer Service Portal
MedCare Health Systems
Challenge:
Legacy support system with 6+ hour response times and poor patient satisfaction scores.
Solution:
Implemented comprehensive Service Cloud solution with Knowledge Base, Case Management, and Omni-Channel routing.
Key Outcomes:
- Reduced average response time from 6 hours to 3 hours (50% improvement)
- Increased patient satisfaction score from 3.2 to 4.7 stars
- Automated 40% of routine inquiries through Knowledge Base
Technologies:
"Jay transformed our patient support experience. The new system has dramatically improved our response times and patient satisfaction."
— Dr. Sarah Wilson, Director of Operations
Healthcare Customer Service Portal
MedCare Health Systems
Challenge:
Legacy support system with 6+ hour response times and poor patient satisfaction scores.
Solution:
Implemented comprehensive Service Cloud solution with Knowledge Base, Case Management, and Omni-Channel routing.
Key Outcomes:
- Reduced average response time from 6 hours to 3 hours (50% improvement)
- Increased patient satisfaction score from 3.2 to 4.7 stars
- Automated 40% of routine inquiries through Knowledge Base
Technologies:
"Jay transformed our patient support experience. The new system has dramatically improved our response times and patient satisfaction."
— Dr. Sarah Wilson, Director of Operations
Customer Insights Dashboard
Analytics & Reporting Platform
Challenge:
Sales and marketing teams needing advanced customer analytics and predictive insights not available in standard Salesforce reports.
Solution:
Lightning-based analytics package with Einstein Analytics integration, custom dashboards, and predictive modeling capabilities.
Key Outcomes:
- 15,800+ successful deployments
- 4.9/5 star rating (highest in category)
- Increased sales conversion by 37%
- Reduced customer churn by 25%
Technologies:
"The insights we get from this dashboard have completely changed how we approach customer relationships."
— David Kim, Sales Director
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